Refund policy

1. Cancellation After Payment Completion
Once the payment has been completed, cancellations are generally not accepted.
Please make sure to review the service details carefully before making a purchase.

2. In Case the Service Is Unavailable
If the service cannot be used, please contact our support center first.
If a quality issue is confirmed, a refund may be issued.

3. Service Unavailability Due to End-User Circumstances
Please note that we cannot offer refunds in the following cases where the service is unavailable due to the end-user’s circumstances:
Using a device that does not support eSIM
Device is not SIM-unlocked
Other issues caused by user settings or environment

4. Refund Procedure
If a refund is approved, the procedure will be handled through our support center.
Please note that refund processing may take some time.

5. Contact Information
Please contact our support center using the following methods:
Email address: [mobile@smilyinternet.co.jp]
Business hours: [Weekdays 9 AM–6 PM (JST)]